FAQs

A team of passionate young athletes. You can discover the team on the dedicated page.

Orders are shipped from France : within the EU orders have VAT included and are not subject to customs and import charges .

Orders delivered outside the EU (including overseas France) will be invoiced excluding VAT and may be subject to customs duties and import taxes.

If you wish to delete your account as well as your personal information , we invite you to contact our customer service at contact@triloop.fr and we undertake to respond to you within 24 hours.

If you wish to modify your delivery addresses , you can do so by logging into your account and then clicking on "Modify addresses ".

If you wish to change your email address or your password, contact us by email at contact@triloop.fr and we will respond to you within 24 hours.

Today, we deliver to all of the following countries : France, Switzerland, Belgium, Germany, Luxembourg, Netherlands, Austria, Czech Republic, Denmark, Finland, Greece, Ireland, Italy, Portugal, Spain, United Kingdom, Bulgaria , Croatia, Estonia, Hungary, Poland, Romania.

Once the order has been validated , it is not possible to modify or cancel it . We invite you to contact our customer service at contact@triloop.fr and we promise to get back to you within 24 hours.

Contact us by email at contact@triloop.fr with your order number in your purchase confirmation email and we'll take care of the rest. We promise to respond to you within 24 hours.

You will be notified of the day and time of the delivery person's visit by e-mail. If you are not present at that time, you can ask to have your package dropped off at a relay point near you . To simplify delivery, consider having it delivered to work if you can .

Your package will return to our offices . Contact us by email at contact@triloop.fr and we'll take care of the rest. We promise to respond to you within 24 hours.

We would love to hear from you ! You can leave a review on the product page or via the email we send you following an order.

We advise you to use the "Notify me by email of its availability" function directly on the out of stock product sheet to be notified when the product is available again.

We mainly produce from XS to XL for a question of stock. We try to produce as closely as possible to demand. However, it is possible to make a request by email to: contact@triloop.fr.

You can consult your parcel tracking to make sure that your return has been delivered to us. If this is the case, we will check it and refund or create a credit note within an average of 5 days .

The invoice is in the order confirmation email. If you are unable to edit your invoice, contact us by email at contact@triloop.fr .

Payments made on the Triloop site are 100% secure . We use a French payment solution to allow you to order online with confidence.